Return Policy

At Excloz, we want you to be completely satisfied with your purchase. We take immense pride in the quality of our pure leather jackets, and we are confident that you will love your new addition to your wardrobe. However, we understand that sometimes situations may arise where a return is necessary. Rest assured, we've designed a straightforward and customer-friendly return policy to make the process smooth and hassle-free.

Our Return Policy Guidelines:

We offer a hassle-free 14-day return window from the date of delivery. If, for any reason, you're not completely satisfied with your leather jacket, you can return it within this timeframe, no questions asked.

If your leather jacket has any defects or faults, you can initiate a return within 28 days of delivery for a replacement or refund.

Unworn and Undamaged Condition:

To qualify for a return, the leather jacket must be in its original, brand-new condition, with all tags, labels, and packaging intact. It should not have been worn, altered, or damaged in any way.

Return Authorization:

Before sending the product back to us, you must obtain a Return Authorization (RA) number. To do this, simply reach out to our customer support team through info@excloz.co.uk with your order details and the reason for the return. We will guide you through the process and provide you with the RA number.

Return Shipping:

Customers are responsible for the return shipping costs, except in cases where the return is due to an error on our part, such as sending the wrong item or a defective product. We recommend using a trackable shipping method to ensure safe and prompt delivery.

Refund or Exchange:

Once we receive the returned leather jacket and inspect it to ensure it meets our return policy criteria, we will process your refund or exchange. If you choose a refund, the purchase amount, minus any applicable shipping charges, will be credited back to your original payment method within a reasonable timeframe. If you prefer an exchange, we will help you find the perfect alternative from our collection.

Custom-Made Jackets:

Please note that custom-made or personalized jackets may not be eligible for returns unless there is a manufacturing defect or an error on our part.

Non-Returnable Items:

For hygiene reasons, accessories like scarves, gloves, and hats are non-returnable.

Our team is always here to assist you throughout the return process. If you have any questions or concerns, don't hesitate to contact us. We are dedicated to providing you with the best shopping experience and ensuring your satisfaction with every aspect of your purchase.

At Excloz, your happiness and confidence in our products are our top priorities. Experience the luxury and elegance of our pure leather jackets without worry, knowing that our flexible return policy has got you covered.